Introduction

At Klemsorix, we strive to provide the best quality flowers and customer service. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and how to proceed with returns and refunds.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us or visit our physical store.

In-store Purchases and Returns

Please note that all payments and refunds must be handled in our physical store. No financial transactions are processed through our website. For any issues regarding returns and refunds, you need to visit our offline store at the address provided below.

Contact Us

If you have any questions on how to return your item to us, contact us:
Email: [email protected]
Phone: +91 93136 61212
Address: N-102B, Block N, Kirti Nagar, New Delhi, Delhi, 110015, India